Return & Refund Policy

When buying at our shop, check the product in front of our salesperson. If a problem appears later and the product has a warranty, it is handled under the Warranty Policy.

If you find a manufacturing fault after delivery, tell us on our hotline (01712898059) within 24 hours. The product must have no scratches and the box must be intact; otherwise it cannot be exchanged.
If, after receiving it from the delivery man, the box does not look like the product you ordered, do not open it. If you open the box, use the product or damage the box, it cannot be exchanged later.
A defective product can be exchanged at our shop. Our technicians check the fault and arrange the exchange.
To exchange a defective product through our delivery man, an exchange charge of Tk 200 applies inside Dhaka; outside Dhaka only the courier charge applies. If the product comes back broken, burnt or scorched, the customer is fully responsible.
A product bought after reading its description on our website and received without fault cannot be returned or exchanged because it does not fit your setup or you no longer want it.
Software and software licenses cannot be returned or refunded after purchase.
If a courier delivery is broken or its packet is torn, do not accept it. If you accept a damaged product, it is at your own risk and no complaint will be accepted later.

With a valid reason, a return and refund takes 3 to 10 working days; online payments may take longer.
A refund charge applies to refunds of mobile financial services (bKash, Nagad etc.), online gateway and POS (card) payments.
Any cashback received at payment is deducted from the refund.

For details call 01712898059 or fill in the complaint form.